OpenBrix are a technology start-up who TDS have partnered with to launch tlyfe, the tenant lifecycle app.
Do you share data with OpenBrix?
We do not share any personal data with OpenBrix. You register with tlyfe separately and have full control over your data and account.
What is tlyfe?
tlyfe is a fully portable tenant lifecycle web app which allows you to manage your deposit.
I am already signed up with the TDS App – do I have to register for tlyfe?
Yes, you will need to register because TDS will be moving your deposit management to tlyfe.
I can’t find my deposit, what can I do?
You need to enter the exact amount stated on the tenancy agreement, e.g. £1,153.84. If you can’t remember, check your tenancy agreement.
I don’t have a copy of my tenancy agreement
If you can’t find a copy of your tenancy agreement, ask your agent or landlord to provide a copy. Also, ask them to provide a copy of your deposit protection certificate, which will also hold all the information you need. TIP, save a copy of your tenancy agreement and your deposit protection certificate to your document storage facility in tlyfe for easy reference.
I am already in the process of raising a dispute – do I have to start again?
No, all your details and case history will be retained; you just need to register and then login via tlyfe to gain access.
What is the difference between the Insured and Custodial schemes?
Insured Scheme – the agent or landlord holds the deposit for the term of the tenancy, and your money is protected by an insurance policy.
Custodial Scheme – your deposit is transferred to TDS, who hold it for the term of your tenancy.
Why can’t I manage my deposit if it is in an Insured Scheme?
In the first instance, you should agree the return of the deposit and any deductions with your agent or landlord direct. If you can’t agree on the deductions, click here to follow the process for raising a dispute.